FAQ

Welcome to the Vanefield FAQ

Below you’ll find answers to some of the most common questions about Vanefield watches, shipping, returns, orders, and care.

If you can’t find what you’re looking for, our support team is always ready to assist at support@vanefield.com.

1. How long will it take to receive my order?

Every Vanefield timepiece is carefully inspected and prepared before shipment.

Please allow 1–3 business days, Monday through Saturday, for order processing.

Once your order has shipped, estimated delivery times are:

USA & Canada: 5–9 business days
Europe: 4–8 business days
Australia & New Zealand: 6–10 business days
Rest of the World: 7–14 business days

Delivery estimates may vary depending on your location, customs procedures, carrier operations, and other circumstances outside our control.

2. Do you offer free shipping?

Yes. Vanefield offers free shipping on eligible orders, unless otherwise clearly stated at checkout.

International customers may still be responsible for customs duties, import taxes, VAT, or other charges imposed by their local authorities.

3. Can I track my order?

Absolutely.

Once your Vanefield watch has shipped, you’ll receive a confirmation email containing your tracking number and a link to follow your shipment.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

4. What is your return policy?

Eligible Vanefield purchases may be returned within 30 days from the date of delivery.

To qualify for a standard return, your watch must generally be:

Unused and unworn
In the same condition in which it was received
Returned with its original packaging, accessories, and included materials

To begin a return, contact us at support@vanefield.com with your order number and reason for the return.

Our team will provide the appropriate return instructions and return address.

Unless your return is due to an approved damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

Please review our Refund Policy for complete details.

5. Do you ship internationally?

Yes. Vanefield ships internationally to supported destinations.

Estimated delivery times vary depending on your country and local customs procedures.

Please note that international orders may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

6. How should I care for my Vanefield watch?

Proper care will help keep your Vanefield timepiece looking and performing its best.

Cleaning:
Gently wipe the case and strap with a soft, dry or slightly damp cloth. Avoid harsh chemicals, solvents, or abrasive materials.

Water Resistance:
Always check the water-resistance rating of your specific model before exposing it to water. Do not exceed the stated rating, and ensure the crown is properly secured where applicable.

Storage:
When not in use, store your watch in its original Vanefield box or another clean, dry watch case.

Impact & Chemicals:
Avoid exposing your watch to strong impacts, extreme temperatures, perfumes, cleaning agents, or other chemicals that may damage the case, finish, strap, or seals.

For additional care questions, contact us at support@vanefield.com.

7. Can I customize a Vanefield watch?

Customization options may vary depending on the model and availability.

If you are interested in engraving, personalization, bulk orders, or a special collaboration, contact us at support@vanefield.com and our team will let you know what options are currently available.

8. What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

Depending on your location and the payment options currently enabled on our store, these may include major credit or debit cards and supported digital payment methods.

All payments are processed through secure third-party payment providers.

9. Can I cancel or change my order?

Orders may be cancelled within 1 hour of purchase.

If you need to cancel or request a change, contact us as soon as possible at:

support@vanefield.com

Please include your order number.

After the 1-hour cancellation window, your order may already have entered processing and we may no longer be able to cancel or modify it.

Once an order has been packed or shipped, changes generally cannot be made.

10. What happens if my watch arrives damaged or defective?

If your Vanefield watch arrives damaged, defective, or you receive the incorrect item, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

Once your claim has been reviewed and approved, we will provide the appropriate resolution, which may include a replacement at no additional cost or, where appropriate, a refund.

11. Does my Vanefield watch come with a warranty?

Yes.

Eligible Vanefield timepieces are protected by our 2-Year International Warranty, covering qualifying manufacturing defects for 24 months from the date of purchase.

Coverage may include manufacturing defects affecting components such as:

Movement
Hands
Dial
Crown and pushers
Day-Date functionality

Normal wear and tear, accidental damage, misuse, unauthorized modifications, and other exclusions described in our Warranty Policy are not covered.

Please review our Warranty & Service Policy for complete details.

12. How do I contact Vanefield?

Our support team is here to help with questions regarding:

Orders
Shipping
Tracking
Returns
Refunds
Warranty claims
Product information

support@vanefield.com

Still Have Questions?

We’re here to help.

Whether you have a question about your order or need assistance with your Vanefield timepiece, contact our team at support@vanefield.com.

Built to endure. Made to move.

Vanefield
Email: support@vanefield.com
Address: 1450 Brickell Ave, Suite 1900, Miami, FL 33131, USA