Terms of Service

Last Updated: August 2026

Welcome to Vanefield.

These Terms of Service govern your use of our website and any purchases made through Vanefield. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

Please read them carefully before making a purchase.

Article 1 – Definitions

For the purposes of these Terms:

Consumer: A natural person purchasing products primarily for personal use and not acting in the course of a profession or business.

Customer: Any individual or entity placing an order with Vanefield.

Day: A calendar day unless otherwise specified.

Business Day: Monday through Saturday, excluding applicable public holidays.

Cooling-Off Period: The period during which an eligible customer may request a return or exercise an applicable right of withdrawal.

Right of Withdrawal: The customer's right, where applicable, to cancel or withdraw from a distance purchase within the permitted period.

Vanefield / Vendor / We / Us / Our: The business offering products through the Vanefield website.

Distance Agreement: An agreement concluded between Vanefield and a customer through our website or another remote communication method without both parties being physically present.

Product: Any watch, accessory, or other merchandise offered for sale by Vanefield.

Website: The Vanefield online store and associated pages through which our products and services are offered.

Article 2 – Identity of the Vendor

Vanefield
Email: support@vanefield.com
Address: 1450 Brickell Ave, Suite 1900, Miami, FL 33131, USA

For questions regarding orders, returns, warranties, shipping, or these Terms, please contact us at support@vanefield.com.

Article 3 – Applicability

These Terms apply to all offers, purchases, orders, and agreements entered into between Vanefield and its customers through our website.

By placing an order, you confirm that you have read and accepted these Terms along with any other policies applicable to your purchase, including our Shipping Policy, Refund Policy, and Warranty Policy.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Where mandatory consumer protection laws provide customers with rights beyond those described in these Terms, those statutory rights will continue to apply.

Article 4 – Product Offers

We make reasonable efforts to ensure that all product descriptions, specifications, photographs, prices, and availability information displayed on our website are accurate.

However:

Product colors may vary slightly depending on screen settings, lighting, photography, or manufacturing variations.
Minor variations in appearance, packaging, or finishing may occur.
Availability may change without notice.
Typographical, pricing, or technical errors may occasionally occur.

Vanefield reserves the right to correct errors, update product information, modify an offer, or cancel an order affected by an obvious error.

Product images are intended to provide a faithful representation of the items offered but should not be interpreted as guaranteeing exact color reproduction on every display.

Each offer will provide sufficient information for customers to understand the principal characteristics and price of the product before completing their purchase.

Article 5 – Pricing, Taxes & Import Charges

Prices displayed on our website are shown in the currency indicated at checkout.

Applicable taxes, shipping charges, or other fees, if any, will be displayed during checkout whenever reasonably possible.

International orders may be subject to:

Customs duties
Import taxes
VAT or similar local taxes
Customs clearance or handling fees

Unless otherwise stated at checkout, these charges are determined by the destination country's authorities and may be the responsibility of the customer.

Vanefield does not control customs authorities and cannot guarantee whether additional charges will be imposed.

We reserve the right to correct pricing errors. If an obvious pricing error affects an order, we may contact you before fulfillment to provide the option of purchasing at the correct price or cancelling the order for a full refund.

Article 6 – The Agreement

An agreement is formed when:

The customer submits an order;
Payment is successfully authorized or received; and
Vanefield confirms acceptance of the order.

After placing an order, customers will generally receive an electronic confirmation.

Vanefield reserves the right, where reasonably necessary, to refuse or cancel an order due to circumstances including:

Product unavailability
Suspected fraud
Payment authorization failure
Incorrect pricing
Incorrect product information
Shipping restrictions
Violation of these Terms

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

All orders remain subject to product availability.

Article 7 – Order Cancellations

Orders may be cancelled within 1 hour of purchase.

After this period, the order may already have entered processing and we may no longer be able to cancel or modify it.

To request a cancellation, contact:

support@vanefield.com

Please include your order number.

Submitting a cancellation request does not guarantee cancellation if the order has already entered fulfillment or shipment.

Article 8 – Returns & Right of Withdrawal

Vanefield provides eligible customers with a 30-day return period from the date the order is delivered.

To be eligible for a standard return, the product must generally be:

Unused and unworn
In the same condition in which it was received
Returned with its original packaging
Returned with all included accessories and materials

To initiate a return, customers must contact support@vanefield.com within the applicable 30-day period.

Our team will provide return instructions and, where applicable, a return authorization or return form.

Products must be sent to the return address provided by our support team.

Do not return products to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Customers are responsible for standard return shipping costs unless:

The product arrived damaged;
The product was defective;
The customer received an incorrect item; or
Applicable law requires otherwise.

We strongly recommend using a trackable and insured shipping service.

Additional details are available in our Refund Policy.

Article 9 – Refunds

Once an eligible returned product has been received and inspected, Vanefield will notify the customer regarding the approval or denial of the refund.

If approved, the refund will be issued to the original payment method.

Refunds generally appear within 7–10 business days after processing, although actual posting times depend on the customer's bank, credit card issuer, or payment provider.

Customer-paid return shipping costs and original shipping costs, if any, are generally non-refundable unless otherwise required by law or the return results from an error by Vanefield.

Vanefield may also issue a refund where:

An order cannot be fulfilled;
A replacement is unavailable for an approved damaged or defective product;
An order is confirmed lost and cannot reasonably be replaced; or
Applicable consumer protection law requires a refund.

Article 10 – Damaged, Defective, or Incorrect Products

Customers who receive a damaged, defective, or incorrect product should contact Vanefield within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or videos showing the product and problem

Vanefield will review the claim and determine the appropriate resolution.

Approved claims may result in:

Replacement of the product;
Replacement of an affected component;
Repair where appropriate; or
A refund when a replacement or repair is unavailable or otherwise appropriate.

Customers should not return defective or damaged items before receiving instructions from Vanefield.

Article 11 – Warranty

Vanefield timepieces are backed by our applicable 2-Year International Warranty, covering qualifying manufacturing defects for 24 months from the date of purchase.

Eligible manufacturing defects may include issues affecting:

Movement
Hands
Dial
Crown and pushers
Day-Date functionality

The warranty does not generally cover:

Normal wear and tear
Cosmetic scratches or dents
Normal battery depletion
Damage caused by misuse
Accidental damage
Improper handling
Damage caused by chemicals
Water damage caused by use beyond the stated water-resistance rating or improper crown use
Unauthorized modifications or repairs

Warranty claims are subject to review and may require proof of purchase, photographs, videos, or additional information.

For complete details, please refer to our Warranty & Service Policy.

Article 12 – Shipping & Delivery

Vanefield takes reasonable care when processing and fulfilling customer orders.

Orders are generally prepared within 1–3 business days, Monday through Saturday.

Estimated delivery times after processing are:

USA & Canada: 5–9 business days
Europe: 4–8 business days
Australia & New Zealand: 6–10 business days
Rest of the World: 7–14 business days

These delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances outside Vanefield's reasonable control, including:

Customs procedures
Carrier delays
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Unforeseen logistical events

Customers will generally receive tracking information once the order has been shipped.

If Vanefield is unable to fulfill an accepted order, the customer will be notified and an appropriate resolution, replacement, or refund will be provided.

Additional information is available in our Shipping Information Policy.

Article 13 – Shipping Costs

Vanefield currently offers free shipping on all eligible orders, unless otherwise clearly stated at checkout or as part of a specific offer.

Free shipping does not necessarily include customs duties, import taxes, VAT, brokerage charges, or other fees imposed by authorities in the destination country.

Article 14 – Risk of Loss & Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Vanefield is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable law.

Responsibility for the shipment will be determined in accordance with applicable law and the relevant carrier arrangements.

If tracking indicates a delivery issue, customers should contact support@vanefield.com so our team can assist with an investigation where appropriate.

Article 15 – Payment

Customers must provide valid and accurate payment information when completing an order.

By submitting payment information, the customer represents that they are authorized to use the selected payment method.

Vanefield may use third-party payment processors to securely process transactions.

Customers are responsible for notifying us promptly if they identify an error relating to their order or payment information.

We reserve the right to cancel or hold orders where payment cannot be verified or where there is reasonable suspicion of fraud or unauthorized activity.

Article 16 – Intellectual Property

All content available through Vanefield, including but not limited to:

Brand names
Logos
Product names
Photographs
Graphics
Videos
Website design
Product descriptions
Marketing materials
Written content

is owned by Vanefield or used with appropriate authorization and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, commercially exploit, or use Vanefield content without prior written permission, except where permitted by law.

Article 17 – Website Use

You agree not to use the Vanefield website:

For unlawful purposes;
To attempt unauthorized access to systems or accounts;
To transmit malware or harmful code;
To interfere with website operation or security;
To collect customer information without authorization;
To engage in fraudulent transactions;
To infringe intellectual property rights; or
In any manner that violates applicable law.

We reserve the right to restrict access to our services when we reasonably believe these Terms have been violated.

Article 18 – Third-Party Services

Our website may use or link to services operated by third parties, including payment providers, shipping carriers, analytics providers, and other technology partners.

Vanefield is not responsible for the independent practices, content, or services of third-party websites or platforms.

Your use of third-party services may also be subject to their respective terms and privacy policies.

Article 19 – Accuracy of Information

We work to keep information on our website current and accurate.

However, occasional errors may occur involving:

Product descriptions
Pricing
Promotions
Offers
Availability
Shipping estimates
Product specifications

We reserve the right to correct such information and update or cancel affected orders where appropriate.

Article 20 – Limitation of Liability

To the fullest extent permitted by applicable law, Vanefield will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to limit mandatory consumer rights.

Article 21 – Force Majeure

Vanefield will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control.

These circumstances may include:

Natural disasters
Extreme weather
War or civil unrest
Government actions
Customs delays
Transportation interruptions
Carrier disruptions
Labor disputes
Internet or infrastructure failures
Supply chain disruptions

Where such events materially affect an order, Vanefield will make reasonable efforts to communicate with the customer and provide an appropriate solution.

Article 22 – Complaints

If you have a complaint concerning an order, product, or our services, please contact:

support@vanefield.com

Please provide sufficient information for our team to investigate the matter, including your order number when applicable.

We will make reasonable efforts to review and resolve complaints fairly and promptly.

Article 23 – Disputes & Applicable Law

These Terms and any dispute relating to your purchase or use of our services will be governed by applicable laws and mandatory consumer protection requirements.

Where legally permitted, disputes that cannot be resolved directly between the customer and Vanefield will be submitted to a court or other competent dispute-resolution authority with appropriate jurisdiction.

Nothing in this section removes rights that consumers may have under mandatory local law.

Article 24 – Changes to These Terms

Vanefield may update these Terms from time to time to reflect changes in our operations, products, services, legal requirements, or business practices.

The version applicable to an order will generally be the version in effect when the customer places that order.

Material changes will be reflected by updating the Last Updated date shown at the beginning of these Terms.

Article 25 – Contact Information

For questions regarding these Terms, orders, shipping, returns, refunds, or warranty matters, contact us at: