Warranty & Service

At Vanefield, we build our timepieces with durability, reliability, and precision in mind. That’s why every Vanefield watch is backed by our 2-Year International Warranty.

What’s Covered

Your Vanefield watch is covered for 2 years (24 months) from the date of purchase against manufacturing defects affecting:

Movement
Hands
Dial
Crown and pushers
Day-Date functionality

If your watch develops an eligible manufacturing defect during the warranty period, Vanefield will repair or replace the affected timepiece at no additional cost, subject to inspection and approval.

What’s Not Covered

The Vanefield warranty does not cover:

Normal wear and tear, including scratches, dents, or cosmetic damage to the case, crystal, bezel, or strap
Battery replacement resulting from normal battery depletion
Damage caused by improper use or handling
Water damage resulting from misuse, an improperly secured crown, or use beyond the watch's stated water-resistance rating
Accidental damage, including drops, impacts, crushing, or exposure to chemicals
Damage caused by unauthorized repairs, servicing, alterations, or modifications

Repairs or modifications performed by an unauthorized third party may void the applicable warranty.

How to Make a Warranty Claim

To submit a warranty claim, contact our support team at support@vanefield.com and include:

Your order number or other valid proof of purchase
Clear photos or videos showing the issue
A brief description of the problem

Our team will review your claim and normally respond within 48 hours with further instructions.

If your claim is approved and your watch requires inspection, repair, or replacement, we will provide the necessary shipping and service instructions.

Repairs & Replacements

Once your watch has been received and inspected, our team will determine whether the issue qualifies under the Vanefield warranty.

Depending on the nature of the defect, we may:

Repair the watch
Replace the affected component
Replace the watch with the same model or an equivalent model when necessary

Replacement availability may depend on current inventory.

International Service

The Vanefield 2-Year International Warranty applies to eligible purchases regardless of where you are located.

When an approved warranty claim requires a replacement or repaired watch to be shipped internationally, our team will provide the applicable instructions and arrange delivery where supported.

Consumer Rights

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this warranty is intended to restrict or exclude rights that cannot legally be limited.

Questions?

If you have any questions regarding your Vanefield warranty, service, repair, or an issue with your timepiece, our support team is here to assist you.

Vanefield
Email: support@vanefield.com
Address: 1450 Brickell Ave, Suite 1900, Miami, FL 33131, USA