Refund Policy

Your Satisfaction Matters

At Vanefield, we take pride in the quality, durability, and craftsmanship of every timepiece we offer.

If your order is not what you expected, our team is here to help. Please review the policy below for information regarding returns, refunds, cancellations, and damaged or defective items.

Returns

Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.

Orders may also be cancelled within 1 hour of purchase, provided they have not already entered processing.

Return Condition

To be eligible for a return, your watch must be:

Unused and unworn
In the same condition in which it was received
Returned with its original packaging, accessories, and included materials

Items that show signs of use, wear, modification, or damage caused after delivery may not qualify for a refund.

How to Start a Return

To initiate a return, contact us at support@vanefield.com with:

Your order number
The item you wish to return
A brief explanation of the reason for your return

If your return is approved, our team will provide the appropriate return instructions and return address.

A return form or authorization, when provided, must be included with your return.
Returns must be sent to the address provided by our support team.
Refunds can only be processed after the returned item has been successfully delivered and inspected.
We strongly recommend using a trackable and insured shipping service so you have proof of delivery.

Please do not send a return to the address shown on your original package unless specifically instructed to do so by our support team.

Unless the return is due to an approved damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

Refunds

Inspection

Once your return is received, our team will inspect the item and notify you by email regarding the status of your refund.

We reserve the right to deny a refund if the returned item does not meet the eligibility requirements outlined in this policy.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow approximately 7–10 business days for the refund to appear after it has been processed. Actual posting times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, if any, and customer-paid return shipping costs are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

Late or Missing Refunds

If your approved refund has not appeared after the expected processing period:

Check your bank or payment account again.
Contact your credit card company or payment provider, as posting times may vary.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, contact us at support@vanefield.com and our team will assist you.

Damaged, Defective, or Incorrect Items

If your Vanefield watch arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the item and the problem

Once the claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement at no additional cost or a refund when a replacement is unavailable or otherwise appropriate.

Please do not return a damaged or defective item before receiving instructions from our support team.

Replacements

We provide replacements for items that are confirmed to be damaged, defective, or incorrect upon delivery.

If you require a replacement for the same model, contact us at support@vanefield.com and our team will guide you through the process.

Replacement eligibility is subject to review and may require photographic or video evidence of the issue.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, any approved return may be issued as store credit or refunded to the original payment method, depending on the circumstances of the purchase.

Our support team will provide the applicable options when reviewing the return request.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Where local law provides rights beyond those described in this policy, those rights will apply.

Contact Us

If you have any questions regarding a return, replacement, cancellation, or refund, please contact us:

Vanefield
Email: support@vanefield.com
Address: 1450 Brickell Ave, Suite 1900, Miami, FL 33131, USA