Order & Return Policy

Your Satisfaction Matters

At Vanefield, we stand behind the quality, durability, and craftsmanship of every timepiece we offer.

We carefully inspect each order before shipment, but if your watch arrives damaged, defective, or incorrect, our team is committed to making it right.

Please review the policy below for information regarding cancellations, returns, refunds, and warranty claims.

Order Cancellations

Orders may be cancelled within 1 hour of purchase.

After this period, your order may already have entered processing and we may no longer be able to cancel or modify it.

To request a cancellation, please contact us as soon as possible at support@vanefield.com and include your order number.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us review your request, please include:

• Your order number

• A clear description of the issue

• Clear photos or videos showing the item and the problem

Once your claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement at no additional cost or, when applicable, a refund.

Please do not return damaged or defective products before receiving instructions from our support team.

Warranty Claims

If your Vanefield watch develops a manufacturing defect covered under its applicable warranty, please contact us at support@vanefield.com.

Please provide your order number along with clear photos or videos demonstrating the issue.

Our team will review your claim and provide instructions regarding the next steps.

Normal wear and tear, accidental damage, misuse, unauthorized modifications, or damage resulting from improper handling may not qualify as manufacturing defects.

Returns

Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.

Return Condition

To qualify for a return, the item must be:

• Unused and unworn

• In the same condition in which it was received

• Returned with its original packaging, accessories, and included materials

Items showing signs of use, wear, alteration, damage caused after delivery, or missing original components may not be eligible for a refund.

How to Start a Return

To initiate a return, contact support@vanefield.com with:

• Your order number

• The item you wish to return

• A brief explanation of the reason for your return

If your return is approved, our team will provide you with the necessary return instructions and return address.

A return form or authorization, when provided, must be included with your shipment.

Please do not send your order to an address found on the original package or elsewhere on our website unless specifically instructed by our support team.

Returns must be shipped to the address provided in your return authorization and successfully delivered before a refund can be processed.

We strongly recommend using a trackable and insured shipping service, as Vanefield cannot be responsible for return shipments that are lost or not successfully delivered.

Unless the return is due to an approved damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund to your account.

Original shipping charges, if any, and customer-paid return shipping costs are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

Vanefield may also issue a refund when:

• We are unable to fulfill your order

• A replacement is unavailable for an approved damaged or defective item

• An order is confirmed lost and a replacement cannot be provided

• A refund is required under applicable consumer protection laws

Non-Returnable Items

Items may not be eligible for return when they:

• Have been worn or used

• Show signs of damage caused after delivery

• Have been altered or modified

• Are missing original packaging or included components

• Were returned without authorization or to an incorrect return address

This does not affect any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding your order, return, refund, warranty, or a damaged or defective item, our support team is here to assist you.

Vanefield
Email: support@vanefield.com
Address: 1450 Brickell Ave, Suite 1900, Miami, FL 33131, USA